Effective Date: January 1, 2025
Last Updated: January 1, 2025
Who We Are
TableSnaps is a restaurant management platform that helps restaurants share customer reviews and photos on their Facebook business pages. Our service is located at https://tablesnaps.com.
Information We Collect
Customer Review Data
- Customer names (as provided in reviews)
- Customer ratings and written reviews
- Photos submitted with reviews
- Date and time of reviews
Facebook Integration Data
- Facebook Page ID and access tokens
- Facebook Page names and basic information
- Post engagement metrics (likes, comments, shares)
Restaurant Account Data
- Restaurant business information
- Login credentials (securely encrypted)
- Usage analytics and app performance data
How We Use Your Information
For Restaurant Owners
- Post customer reviews and photos to your Facebook business page
- Track engagement metrics on posted content
- Manage your restaurant’s online presence
- Provide customer service and technical support
For Customer Reviews
- Share customer testimonials on restaurant Facebook pages (with customer consent)
- Display customer photos to promote restaurant experiences
- Create engaging social media content for restaurants
Information Sharing
We DO Share
- Customer reviews and photos with the restaurant’s Facebook page (this is the core service)
- Aggregate, anonymized usage statistics for service improvement
We DO NOT Share
- Personal information with third parties for marketing purposes
- Individual customer data with other restaurants
- Login credentials or access tokens with unauthorized parties
Facebook Integration
What We Access
- Your restaurant’s Facebook page information
- Ability to post content to your Facebook page
- Basic engagement metrics on posts we create
What We Don’t Access
- Personal Facebook profiles
- Private messages or comments
- Other businesses’ data
- Customer personal Facebook information
Data Security
- All data is transmitted using SSL encryption
- Access tokens are stored securely and encrypted
- Regular security audits and updates
- Limited access to data on a need-to-know basis
Data Retention
- Review data: Retained as long as restaurant account is active
- Facebook access tokens: Refreshed regularly, old tokens deleted
- Usage logs: Retained for 90 days for troubleshooting
Your Rights
Restaurant Owners
- Access and download your data
- Delete your account and associated data
- Modify your Facebook page connections
- Opt-out of analytics tracking
Customers
- Contact restaurants directly to modify or remove reviews
- Contact us to remove specific content if restaurant is unresponsive
Children’s Privacy
Our service is intended for business use only. We do not knowingly collect information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
International Users
Our service is primarily designed for US-based restaurants. International users should be aware that data may be processed in the United States.
Changes to This Policy
We may update this privacy policy periodically. We will notify users of significant changes via email or through our service dashboard.
Contact Information
If you have questions about this privacy policy or our data practices:
Email: privacy@tablesnaps.com
Address: Wichita, Kansas
Phone: 316-461-0226
For Facebook-related data concerns, you may also contact Facebook directly through their privacy tools.
This privacy policy is designed to comply with GDPR, CCPA, and Facebook Platform Policy requirements.